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QUALITY IMPROVEMENT & ORGANIZATIONAL EFFECTIVENESS SURVEY
This is a sample survey for the full verison contact us.
ORGANIZATION X.
Please review each statement. As you read each statement, think about she organization as a whole, except when it asks for specific perceptions.
THE WORK ENVIRONMENT |
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Employees understand the importance of serving the Customers. |
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Employees understand the importance of serving the Customers. |
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Our management has a philosophy or belief, which encourages employees. |
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PLANNING |
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The long-term direction of she organization is clearly stated and understood by all. |
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Projects are completed accurately and on schedule. |
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The manager/supervisor explains her/his expectations of performance. |
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Ó 2004, Lawrence M. Bienati, Ph.D., All Rights Reserved
COMMUNICATION & MANAGEMENT CONTROL |
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Agree |
Strongly Agree |
Employees appreciate the direction that their manager provides. |
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Policies and procedures are defined and maintained in a current status to guide employees. |
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The communication among different work sections in the organization is open and informed. |
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GENERAL LEADERSHIP (You are rating your immediate supervisor on the following questions. List the name of your immediate supervisor) |
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She/He inspires enthusiasm; that is, a "can do" attitude. |
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She/He capitalizes on people's strengths rather than find fault in everything they do. |
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She/He actively recognizes and rewards good performance. |
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EVALUATING OPERATIONS (You are rating your perception of how you see management working together as a team. Team is composed of: |
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They are true to their promises. |
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They show enough strength of character to ask for help if they need it. |
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They make well thought out decisions and stick by them. |
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They understand and value the organization's objectives and programs so that achievement becomes a team goal and effort. |
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They feel personally proud of the team's achievement and success. |
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EVALUATING QUALITY PROCESSES |
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Supervisors/Managers are visibly involved in improving the quality of services your department offers. |
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Supervisors/Managers practice what they preach (walk she talk) with regard to improving she quality of services. |
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Quality improvement processes clearly integrate all operates and other departments. |
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EVALUATING QUALITY PROCESSES (continued) |
Strongly Disagree |
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An auditing process exists that is used to periodically evaluate how we are doing in providing services to our customers. |
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We have a good system to measure we are getting our monies worth from our suppliers and vendors. |
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The organization has shown steady improvement in service quality over she last three years. |
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What could be the outcome of a successful quality improvement effort at the organization?
What are the critical opportunities for improving quality of services within your work section?
What are the critical opportunities for improving quality of services across work sections?